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Thank you for supporting our small business! Below you can find more information regarding our cancellation policy, gift vouchers, shipping and returns on products.
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BLOOM WORKSHOPS:
Shortly after booking into a Bloom experience, you will receive a generic email confirming your spot in the class. Closer to the date of the workshop you will then receive an email with more details including what time to arrive, where to meet, parking details, what to bring and a general run through of the day.
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CANCELLATION POLICY:
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Classes are fully refundable upon request up to 14 days prior to the date you have booked. This allows us to offer your place to another customer. Classes cancelled in the 14 days leading up to the event, are not refundable due to material & catering costs that would already be paid on our end. In the event that you are able to fill your spot by transferring your spot to a friend, or we are able to offer a spot to someone on a waiting list: we are able to offer a refund, however, we cannot always guarantee that there will be a waitlist.
If, in the unlikely event a class needs to be cancelled due to host illness or another unexpected event, we will fully refund all participants. Due to the substantial up-front costs and travel/ accommodation expenses associated with a Bloom workshop, if a class does not meet 60% capacity by 14 days prior, we may regrettably have to cancel the event. In this unlikely case (we work very hard to make sure this doesn't happen!), we would fully refund all participants or offer a credit for a future Bloom.
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BLOOM GIFT VOUCHERS:
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A Bloom gift voucher is a digital voucher, that upon purchase, sends an email to the recipient with a unique code included. This code can be used at the checkout when booking a Bloom workshop. Select the event you wish to attend, insert your voucher code at the checkout and the dollar amount of the voucher will be deducted from the total. Please note that this code can only be used once.
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If you have received multiple Bloom vouchers as gifts, and would like to redeem them altogether, please email us at bloom.art.experiences@gmail.com and provide the applicable details so we can do this manually for you.
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Gift vouchers are valid for use two years from the date of purchase. Upon use of your gift voucher, if your order is to a value higher than the value of your voucher, you will need to pay the balance by another payment method.
Vouchers are to be used in full in one transaction.
Vouchers are non-refundable nor redeemable for cash.
Vouchers cannot be transferred
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In the unlikely event that a Bloom workshop is cancelled, and a voucher was used to book the event, we will hold the value of the voucher to be used for next time.
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BLOOM PRODUCTS:
Any Bloom products purchased online will be packaged and shipped from Brisbane, within one week of ordering. You will receive a confirmation email once your item/s have been shipped.
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Unfortunately due to COVID 19, domestic & international couriers are experiencing longer than usual shipping times. Thank you so much for your patience. If you are concerned about the status of your order, please email us at bloom.art.experiences@gmail.com.
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DOMESTIC SHIPPING:
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Standard shipping with Australia Post starts from $10 and is automatically calculated at the checkout. A tracking number will be provided to you once your parcel has been sent.​
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Please be mindful that you are responsible for tracking your purchase. Failure to collect your parcel from your local post office will result in your parcel being returned to me, upon which you will need to cover the costs of re-postage.
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Please note that delivery times with Australia Post can vary depending on location and times of the year (example: Christmas). Regular post items should arrive in 2 to 5 business days for same-state deliveries. Please allow up to 7 business days for interstate deliveries. These are indicative times only by Australia Post, and cannot be guaranteed.
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Upon confirmation of your order, please double check that your postage address is correct. If it needs to be altered, please email us at bloom.art.experiences@gmail.com with the correct information. Unfortunately, we cannot take on responsibility for an incorrect input of address at the checkout. If the order is returned to sender, shipping charges will apply to re-send the order.
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RETURNS:
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Please note that we do not accept returns or exchanges for change of mind.
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Every necessary precaution is taken to make sure that any parcel arrives at its destination safely. Damaged items must be reported within 24hrs from receipt of parcel.
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Please send an image depicting the damage / fault (including the packaging) with your name, order number and contact number to bloom.art.experiences@gmail.com to ensure a speedy resolution. Please ensure you include photos of the damaged packaging as this information is necessary in order to proceed with insurance claims with courier companies.
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Once your email has been reviewed, we will contact you to arrange for a replacement to be sent to you. If a replacement piece is not available, we will discuss an alternative resolution.
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In the case of damages where the buyer is not at fault, Bloom Art Experiences will pay the shipping costs for returning the damaged item. The damaged item must be returned to us prior to the replacement being sent out.
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In the event where a product arrives damaged, please allow 2 weeks for the dispatch of a replacement, unless agreed otherwise, to take into consideration reprint times.
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